Volunteers: The Lifeblood of the Genealogical Community
April 30, 2013 By
Dennis Brimhall
I’ve
been leading FamilySearch for just over a year, and I still can’t get
over what our volunteers are accomplishing. I always knew FamilySearch
was a volunteer-supported, nonprofit organization, but the magnitude of
giving continues to impress me. And at the heart of our volunteer
program is indexing.
Volunteer indexers and arbitrators—hundreds of thousands of you—have
produced over one billion free, searchable records on FamilySearch.org
just since 2006. There’s nothing in the history of genealogy that can
compare in magnitude with this ongoing act of selfless giving.
Volunteers
really matter to FamilySearch, as well as to
every person out there who is trying to find his or her ancestors. You
are the lifeblood, not just of FamilySearch, but of the entire
genealogical community. If not for you, the world of genealogical
possibilities we all enjoy would not exist. That’s why doing all we can
to help you succeed is so critically important.
Now, I have also become aware of concerns within our indexing
community. Indexers and arbitrators working together can produce amazing
results, but when conflicts arise between them, the quality of the work
suffers, feelings are hurt, and dedicated volunteers may go looking for
other ways to give. I am now keenly aware of improvements that we need
to make, whether in our data, software tools, or volunteer programs, and
I want to assure each of you that we are taking steps to address these
shortcomings in appropriate ways.
As most of you know, we have been working to improve the experience
for users of FamilySearch.org. This monumental task has consumed nearly
all of our resources for many months. We believe our efforts will result
in making family history more appealing to more people, which, in turn,
will spur demand for more records and more ways to discover and share
them.
Our chief consideration in all of this is to help patrons more easily
discover their ancestors and their stories. Your satisfaction as a
volunteer is key to meeting that objective. There is much to consider in
this process, and occasionally there will be trade-offs, but we believe
our efforts will result in the greatest possible good for all.
As we move forward, we will continue to balance our efforts between
attracting new family historians and supporting the ever-growing demand
to find and index new records. Part of that effort will be to make the
experience for our volunteers more delightful and productive. I would
like to offer my sincere thanks for your willingness to overlook the
shortcomings of the program so that others can continue to have the joy
of discovering their ancestors.